To complete this section of your Action Plan, include the following:

Identify a crisis scenario. Create a role-play scenario of how a leader can use emotional intelligence to handle a crisis or conflict situation. You may research a crisis event, such as a product recall, oil spill, or natural disaster and create a crisis scenario.

Next, choose 1 of the following attributes explained in the EI theory, and identify how it plays a role in leadership during times of crisis:

Self-awareness

Self-management

Social awareness

Relationship management

Then, a synopsis of why EI is important in leadership. Explain how the attribute you selected helped resolve or mitigate the crisis situation you identified.

Finally,  a response of on how leaders should handle a crisis situation using emotional intelligence. Include an explanation of the ways in which crisis situations can be averted and managed using EI.